These general terms apply to all offers, collaborations and agreements with TwentySeven B.V. (Chamber of Commerce no. 80247687), unless explicitly agreed otherwise in writing.
Where applicable, these terms are complemented or overruled by the signed agreement, Statement of Work or framework agreement. In case of conflict, those documents take precedence.
1. Offers & engagements
All offers are non-binding unless a validity period is stated.
An agreement is confirmed when you accept our offer in writing — for example via email or a signed document. Verbal agreements only apply if confirmed in writing by us.
2. Execution & collaboration
We carry out our work to the best of our ability, under a best-effort obligation.
You provide timely input and access where needed. We may engage specialists — within or outside Handpicked Agencies — while remaining responsible for quality and delivery.
Work requested by stakeholders outside the agreed scope may be classified as additional work. Cancellation or rescheduling of delivery moments within 30 days may be charged.
3. Fees & invoicing
Our standard rates are specified in the offer or agreement.
Invoices are issued monthly or as agreed. Payment is due within 30 days.
Late payments may incur statutory interest and collection costs.
Rates may be indexed annually based on the Dutch CBS Services Price Index. Indexation is communicated at least one month in advance.
4. Liability & insurance
Our liability is limited to the amount paid out by our professional or cyber liability insurance, plus the applicable deductible.
If the insurance does not cover the claim, our total liability is capped at €100,000, or a lower amount based on invoices paid in the past 6–12 months.
We are not liable for indirect damages (e.g. loss of profit, data, or goodwill), nor for issues arising from incorrect input or third-party systems, unless explicitly agreed otherwise.
Claims must be submitted within 12 months of discovering the damage.
5. Intellectual property
Unless explicitly agreed otherwise, all intellectual property remains with Twentyseven.
You are granted a non-exclusive, non-transferable right of use for internal business purposes.
Reusable components, frameworks and general IP remain our property. Third-party components (e.g. open source) are discussed in advance. You guarantee that your materials don’t infringe third-party rights.
6. Privacy & data processing
If we process personal data on your behalf, we act as processor under the GDPR.
We only process based on your instructions, apply appropriate security measures, and do not store data outside the EEA unless agreed in writing.
Where required, we sign a Data Processing Agreement (DPA) — or refer to this clause as the default.
7. Service, support & lifecycle management
Specific post-launch agreements (support, maintenance, etc.) are covered in a separate SLA and/or ALM appendix.
These documents define response times, ticketing processes, classifications, reporting and tooling (e.g. Service Management Tool).
In case of conflict with these terms, the SLA/ALM agreement prevails.
8. Quality & methodology
We follow an Agile + Kanban hybrid approach with fixed teams, short cycles, clear priorities and structured communication.
Quality is safeguarded through code reviews, documentation standards, version control and pre-agreed acceptance criteria.
We are ISO 9001:2015 and ISO/IEC 27001:2022 certified. Additional quality agreements can be defined per project.
9. Marketing & communication
Unless explicitly objected to in advance, you allow us to reference the collaboration in cases, presentations and marketing materials.
Confidential or sensitive information is only shared with consent.
10. Sustainability & responsibility
We care about people, society and the planet. As part of Handpicked Agencies (a certified Great Place To Work), we value sustainable relationships and responsible business.
We select clients carefully — shared values matter.
11. Force majeure
In case of force majeure (e.g. natural disasters, internet failures, war, or pandemics), obligations may be suspended or terminated without liability.
If the situation lasts longer than 30 days, either party may terminate the agreement.
12. Termination & continuity
Ongoing agreements may be terminated with one month’s written notice.
Immediate termination is allowed in case of breach, bankruptcy, or force majeure.
Post-termination, we’ll reasonably cooperate in handing over relevant documentation or work — unless otherwise agreed, this is billed at our standard hourly rate.
We guarantee continuity through team redundancy and support via Handpicked Agencies. Unless explicitly agreed otherwise, we do not guarantee uninterrupted uptime or error-free delivery.
13. Governing law & disputes
All agreements are governed by Dutch law.
We aim to resolve disputes through consultation or mediation first.
If that fails, the court of Breda (Zeeland-West-Brabant) has jurisdiction, unless we choose to file proceedings in your local jurisdiction.
14. Final provisions
Changes to these terms are only valid if agreed in writing.
Rights and obligations may not be transferred without consent.
If a clause is found to be invalid, the remaining clauses remain in effect.
Attachments (e.g. SLA, SOW, DPA) form an integral part of the agreement.
Client-specific terms apply
These general terms provide a legal foundation.
Client-specific agreements and legal terms are defined per engagement — in your Statement of Work, contract or project brief — and always take precedence.
Last updated: 11-10-2025
Questions? Reach us at info@twentysevenagency.com